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Jul
03
Your Guide to the Virtual Roof Buying Process!


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Even at the best of times, dealing with a large home renovation project is a daunting task. The last thing you need is extra headaches brought about from relying on professional help that’s, well....less than professional.


Mix in the current Covid-19 crisis, and there is yet another layer of stress that can compound the regular anxieties characteristic of most storm restoration projects.


How do you buy a roof in an environment where it’s potentially dangerous to simply sit down with another person in your own living room?


How do you navigate the complex phases of a roof replacement from “a distance” or “touch-free”? What does that even mean when it comes to restoring your roof?


How do you ensure that you’re on top of the project, working hand in hand (not literally) with your contractor?


The answer is the Aspenmark Virtual Roof Buying Process.


From first contact to delivering your warranty, we’ve developed a virtual buying process combining the latest technologies with our tried and true commitment to total customer delight, ensuring your roof restoration process is smooth, easy, and safe.


The Virtual Roof Buying Process is your path to a stress-free restoration project.

This comprehensive guide will help familiarize you with each step of the Virtual Buying Process, from A-Z!



STEP 1 - CONTACT US


Whether it’s a direct e-mail, filling out a form on our website, or a good old fashioned phone call, when you reach out to us you’ll be greeted by one of our professional staff who is ready to assist in taking your details and scheduling an appointment with your Roof Consultant.



STEP 2 - MEET YOUR ROOF CONSULTANT


Once your appointment is scheduled, your assigned Roof Consultant will reach out to you via phone, Facetime, or Zoom to virtually meet with you and prep you on what to expect next from the roofing process as a whole. They’ll ask some key questions to familiarize themselves with your specific needs.



STEP 3 - THE DRONE INSPECTION


Once an inspection appointment is set, your Roof Consultant will be dispatched to “drone” your roof. This is a touch-less process that doesn’t require you to meet in person with your Roof Consultant and uses cutting-edge technology to provide the most accurate assessment of damage sustained to your home and roof.



STEP 4 - FILE A CLAIM WITH YOUR CARRIER


Make sure you have your storm date, contractor name, and other important information available so the claims process is smooth and easy. Most insurance carriers offer an on-line claims experience. If this is your first claim, consider calling directly to speak with a claims specialist. If a storm is particularly bad, you’ll want to move with urgency to secure a spot at the front of the line.



STEP 5 - SEE YOUR ROOF BEFORE YOU BUY


While your Roof Consultant tackles various aspects of preparing your estimate, including any upgrades you desire, you can see your roof before you actually buy. Using the GAF Virtual Home Remodeler app, you’ll be able to virtually change shingle style and color, offering you an accurate view of what your new roofing system will look like once installed! Find the app here: https://www.gaf.com/en-us/roof-design/gaf-home-remodeler



STEP 6 - HAVE YOUR VIRTUAL CONSULTATION


Once your estimate has been prepared, you’ll re-connect with your Roof Consultant via your platform of choice. Here, your Roof Consultant will walk you through your estimate step by step, and discuss any financing options, if applicable. Your agreement will then be sent via Docusign. Upon signing, we’ll move your project into production!



STEP 7 - IT’S INSTALLATION DAY!


It’s time to install your new roof system! Your roofing products will be delivered, touch-free, no contact required. Once installation day arrives, our expert roofing crews will set up to ensure your job site is the safest and cleanest in the industry. Once the installation of your roof system is completed, we’ll leave your property cleaner than we found it!



STEP 8 - DELIVERY OF YOUR WARRANTY(S)


After final payment is received, your warranty(s) will be delivered electronically to you for safekeeping. Aspenmark Roofing offers premium, proprietary warranties, alongside the outstanding warranties provided by GAF, the world’s largest manufacturer of roofing system materials.



STEP 9 - REVIEW YOUR EXPERIENCE


Once your roof (and any other applicable trades) has its final inspection, you’ll receive a text message asking you to rate your experience. This is a short 60- second process (we promise) that will also allow you to leave a review after your rating.



STEP 10 - 30-DAY VIRTUAL FOLLOW-UP


Once your new roof hits the 30-day mark, we’ll check in to ensure that everything is looking good. Your Roof Consultant will provide some insight about what to expect from your new roofing system, such as shingle characteristics and other roofing insights. Then it’s time to enjoy your new roof!



A FINAL WORD


At the end of the day, the quality of work, level of stress, and ultimate satisfaction all hinge on the quality of the roofing contractor you hire to do the job. Take these steps seriously, put your plan together and enjoy your new roof!


At Aspenmark Roofing & Solar, we’ve been proudly serving the Dallas-Fort Worth area for over 14 years. We’re proud to announce we’re now serving the greater San Antonio community as well!


A Restoration Builders company, our core business values are designed to provide you with an exceptional experience by delivering quality workmanship on every job. As a GAF Master Elite contractor, let us inspect your roof and conduct a comprehensive roofing assessment.


Get started with the Virtual Roof Buying Process today! Contact us today to schedule your Free Inspection Report today: info@aspenmarkroofing.com or call us at 214-823-7663 in Dallas and 210-670-6111 in San Antonio.