Roofing, Roles, & Responsibilities


For most homeowners, the Dallas roof replacement process can be a daunting experience. Dealing with insurance carriers, entertaining a deluge of sales calls from roofing contractors (especially after a storm), and trying to make heads or tails of the whole Dallas roofing process can be stressful.

To help ease the burden, we put together a list of the some of the people you’ll encounter along the way when having your roof replaced. Armed with this list you’ll know who’s doing what and also understand some key attributes you should be on the lookout for to ensure you receive the best value for your home improvement dollar.


Role: To assess damage to a home from a covered event on behalf of the insurance carrier and determine policy coverage, if any.

Responsibilities: The adjuster is one of the first people homeowners come in contact with. They’re responsible to the insurance company for determining the scope of a claim based on damage sustained by the weather event or otherwise. The adjuster will arrive after being assigned by the insurance carrier once you initiate a claim.

Roof Consultant

Role: To assess damage to a home from a weather event on behalf of the homeowner

Responsibilities: Often times the Dallas Roof Consultant will be present when the adjuster is on-site performing their inspection of damages. The Dallas Roof Consultant works for a roofing contractor and is responsible for walking the homeowner through the entire roof replacement process, start to finish. This is includes creating a replacement estimate, helping the homeowner navigate the insurance process, managing the production of the replacement roof- including setting dates and times of work to be performed in concert with the homeowner, helping homeowners understand all paperwork, and ensuring the roof is installed correctly the first time.

Of course, not all Roof Consultants are created equal. Ask questions that ensure your Roof Consultant is willing to cover all these bases and will be in your corner when you need them. For tips on choosing a reputable contractor click here.

Roofing Crew

Role: To perform all removal and installation tasks with regard to roof replacement, including tear-off and expert installation of the new roofing system.

Responsibilities: The roofing crews usually arrive quite early to begin the tear-off process. A key aspect of any expert roofing crew is their attention to detail, from the first nail to final clean up. The crew should leave the property cleaner than they found it!

Quality Control Inspector

Role: To inspect and ensure the installation of the new roof and it’s components have been performed to standards.

Responsibilities: The Quality Control Inspector is on of the last people a homeowner interacts with in the roof replacement or repair process. The QC Inspector will examine the roof to ensure that scope of work contracted by the homeowner has, in fact, been installed - and correctly. Checking to see that any ventilation work was performed correctly and to code, and that shingles have been properly put down are just two examples of QC’s responsibilities.

Have a question about your roof or the roof replacement process? Contact the Dallas roof repair and replacement experts at:

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